On the other hand, Cerbium Holding S.A. communicates the following:
Cerbium Holding S.A. will not accept responsibility in the case of any reservation that is canceled as a result of strikes, force majeure, or other circumstances beyond our control. However, in the case of a booked property that is not available, we will offer another accommodation with the same characteristics. Failure to provide an alternative, the reservation will be cancelled, and the paid amount (reservation fee) will be refunded.
Cancelation of a reservation on the part of a client will always result in the client forfeiting the reservation fee paid to Cerbium Holding S.A. In addition, it may also result in the partial or total loss of the rental amount, according to the cancellation policy established by the owner of each apartment. In the event of an apartment not specifying its own cancellation policy, any rental payment made by the client is subject to forfeit in the event of cancellation on the part of the client, or departure from the apartment before the end of the reserved period. Cancellations must always be communicated to Only-apartments in writing. This can be done by email ( email@example.com) or fax (+44) 203 318 21 80). Any cancellation or no-show made by the client, including those made due to force majeure, will be subject to the aforementioned cancellation policy.
Changes of reservations are always subject to availability, the maximum capacity of the given apartment, current prices, and the following conditions. Each change made to a reservation will have a processing fee of 20€ which will be directly applied at the moment of confirming the modification.
Modification of dates:
Any date changes must be made via email, by sending the new details to firstname.lastname@example.org, and as long as the following requirements are met:
Change in number of guests:
Cerbium Holding S.A. will refund the reservation fee paid online in the following circumstances, provided that the client has complied with his or her obligations, detailed in the General conditions:
Cerbium Holding S.A. takes the transparency and integrity of its customer reviews very seriously and has created this policy to ensure that the system is used in a correct and impartial manner.
Cerbium Holding S.A. was the first online company to specialize in short-term apartment rentals. Transparency and security have been the company’s values for over 10 years. If you have any questions regarding our mode of operation, you can get in touch with us.
How can I trust that payment is secure? Cerbium Holding S.A. has been processing all payments in full transparency and security for over 10 years. The Only-apartments website is encrypted from beginning to end, so that browsing is 100% safe. Cerbium Holding S.A. uses Let's Encrypt Authority X3, thus facilitating secure transactions through encrypted forms that prevent clients’ details from being viewed by third parties. Moreover, the company commits to not retaining any of its clients’ bank details. Furthermore, Cerbium Holding S.A. processes payments through the Stripe platform, the largest payment services provider worldwide.