Cerbium Holding S.A. aims to provide the best possible experience for its clients. In order for us to do this, we ask clients to read these Terms and Conditions carefully:
The client should carefully review the specific conditions of the apartment before booking. Each owner sets his/her own specific conditions (detailed on the apartment profile at the time of booking), which should be worked out with the contact person when receiving their details on the booking confirmation email. By proceeding with the booking, the client is agreeing to the specific conditions of the apartment booked.
For its part, Cerbium Holding S.A. communicates the following:
Thus, any booking cancellations due to strike, force majeure, or any other event beyond of our control will not be taken on by Cerbium Holding S.A. However, in the event of cancellation on the part of the owner, we will offer you accommodation with similar features, and if we cannot provide a suitable alternative, the booking will be cancelled, and Cerbium Holding S.A. will refund the amount paid as service fees and the booking total paid to date.
Once paid, payments will not be refunded, save in instances of free cancellation, in which case the specific time frame and the amount to be returned are detailed on the file of the corresponding apartment, based on the dates selected.
Changes in bookings are always subject to availability, the maximum occupancy of each specific property, current prices, and the conditions stipulated below. Modifications or changes to bookings are understood as any variation in the specific dates or number of guests in relation to the apartment booked. Under no circumstances can there be a change of apartment.
Each booking change entails a 20€ service fee to be applied directly at the time of confirming said modification.
Modification of dates: Any date changes must be made via email, by sending the new details to email@example.com, and as long as the following requirements are met:
Changes in the number of guests:
Cerbium Holding S.A. will refund the rental amount paid online in any of the following circumstances, given that the client has met his/her obligations as detailed in the General Conditions:
Cerbium Holding S.A. takes the transparency and integrity of its clients’ comments very seriously. This policy has been created to ensure the system is used in a proper and impartial manner.
Cerbium Holding S.A. was the first online company to specialize in short-term apartment rentals. Transparency and security have been the company’s values for over 10 years. If you have any questions regarding our mode of operation, you can get in touch with us.
How can I trust that payment is secure? Cerbium Holding S.A. has been processing all payments in full transparency and security for over 10 years. The Only-apartments website is encrypted from beginning to end, so that browsing is 100% safe. Cerbium Holding S.A. uses Let's Encrypt Authority X3, thus facilitating secure transactions through encrypted forms that prevent clients’ details from being viewed by third parties. Moreover, the company commits to not retaining any of its clients’ bank details. Furthermore, Cerbium Holding S.A. processes payments through the Stripe Platform, the largest payment services provider worldwide.